The Opportunity
The Brilliant Group is growing and requires assistance is supporting its Mortgage Advisers and Specialists. The candidate will need to show that they have the ability to be flexible and grow their knowledge on the mortgage industry in order to achieve our clients and intermediaries expectations along with hitting internal targets.
The Role:
- Liaising between clients, lenders, brokers and other providers both on the phone and in writing
- Using an online systems for the business and lenders to carry out daily tasks and process work flows
- Updating diary tasks for all work flow events
- Answering inbound calls:
- Dealing with queries
- Provision of information
- Transferring through to the relevant team
- Maintenance of case notes for each client and each case in relation to that client
- Support others in the team to deliver the teams objectives
- General administrative duties eg Post, scanning
- Support the business and the team with any issues that may arise
- Learn the skills and activities involved in supporting new initiatives
- Maintaining any records and logs as required
Support to all of the business as and when required including general support as and when required by the Operations Manager. This will include activities undertaken across any of our group companies. The above is not exhaustive and may vary in time.
There are many avenues for progressing including possible opportunities of Mortgage Specialist roles or promotions within the Group. The candidate will need to show a keen interest to progress and be highly self motivated.
Skills Required
Essential
- Prioritisation and Organisational
- Communication
- Telephone Manner
- Self motivation
- Ability to multi-function
Additional Skills
- Customer Service
- Teamwork
- Fast learner
- Positive Attitude
- Flexible
Reporting
The role will report directly to the Operations Manager.
Further Information
Flexible Working – expected to complete tasks
Starting hours will be 25 hours a week between 9.00 – 17:30, where possible these will increase to 37.5 hours a week based on the business needs and the development of the successful candidate. The hours required will be determined by the Operations Manager. The candidate will be in commuting distance from the company’s head office in Swansea.
20 days holiday pro rata per annum.