Brilliant Solutions

Metro Bank Update

Metro Bank have announced a broker update, available below.  Contact us to see how we help brokers like you across the UK, Alternatively please refer to our Mortgage Lending Criteria Guide and Product Guides.

Announcement

Helpdesk opening hours & ID&V requirements

Our Mortgage Broker Helpdesk will be closing early across April/May as follows for training purposes.

Mortgage Broker Helpdesk

Monday 17th  April                     closing at 4pm
Wednesday 26th April               closing at 4pm
Wednesday 10th May                closing at 4pm

Outside of these dates, they will be open as usual:

Monday to Wednesday & Friday         9am to 5.30pm

Thursday                                               10am to 5.30pm

Saturday & Sunday                                   Closed

Please note, we have also updated our Identification requirements for a Mortgage Application.

Any new mortgage application submitted from this date will need to use the new ID&V guide which is available on our website and the link is embedded above.

Top tip – we now need the job title of the certifier.

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