Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

HSBC Update

See the latest announcement from HSBC below.  Note that you can access HSBC via the Brilliant Solutions mortgage club but the lender does place some restrictions on access. Contact us for details.  

HSBC Mortgage Product Guides are available here but check the date to ensure it has been updated to reflect the announcements below.

Important Information – Broker Platform

We are currently experiencing technical issues with our Broker Platform due to this morning’s ongoing global IT issues and are working to resolve the problem as soon as possible.

Due to the issues we are currently unable to provide any case updates as our internal systems are also affected.

For any general queries please ‘Chat with us‘ or call our Broker Support Team on 0345 600 5847 (Monday to Friday, 9am to 5pm).

We apologise for any inconvenience.

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