Aldermore announced some product changes. See below for more information. For information on their current products and criteria call our team or click here. REMEMBER, you can access the Aldermore range using our Direct to Lender mortgage club so do contact us for further information. For any Documents Click here. Calculators Click Here.
Important update – changes to our ID and verification process
We’re making changes to our phone system to help us speed up our identification and verification process.
When you call our 0333 321 1000 number, you’ll be asked to input information about the case you’re calling to discuss using your telephone keypad.
Our systems will check the information you’ve entered and if it’s correct you’ll be automatically verified and transferred to our team who’ll be ready to help you with your enquiry.
Information you’ll be asked to input using your phone keypad:
- Application reference number – excluding the X or Y letter
- Your FCA number
- Loan term in months – for the application you’re calling to discuss
We’re also making similar changes for our existing customers.
When they call us they’ll be asked to enter their loan account number and date of birth, we’ll then check these details against the phone number they’ve called us on to check if this matches the information we have, so we can complete the verification and identification process.
If the information is correct, they’ll be automatically passed to an advisor without any further identity questions needed.
We’re committed as a business to improve our services for brokers and customers. These changes support the updates we need to improve our systems in the future, helping you reach the team you need first time.