Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Cambridge Building Society

Below is the latest update from the Cambridge Building Society. For further details visit their website here. You can access Cambridge Building Society products via Brilliant Solutions.  Contact us for more information. 

We’ve increased our Proc Fees for Product Switches to 0.30%

In completing a product switch, we acknowledge the time-consuming work that intermediaries undertake in reviewing their customer’s circumstances and providing advice on suitable solutions.

To recognise this, we’re delighted to advise that we’ve taken the decision to increase the procuration fee that we pay for completing a product switch to 0.30%.

Customers can now be switched online

We’re also making it easier for our intermediaries to switch to a new product with our Online Switching Tool, which can be found on their Online Intermediary Portal.

This online switching tool is not available for multi-part mortgages, and the list of exclusions can be found here. However, we’re working hard to expand our product offering and where possible we’ll be reaching out to them if their customers are eligible.

As a reminder:

  • They can switch their clients up to 90 days before maturity with no ERC
  • If they need to cancel or amend the switch, just let us know 14 days before the switch date
  • The switch date is the 1st of each month

Find out more by watching the video here.

You can find both our Product Switch guides here: How to Switch Online and How to Switch – paper based.

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