Brilliant Solutions

CHRISTMAS OPENING HOURSthe office will close on Monday 23rd December at 5:30 pm and will re-open on Thursday 2nd January 2025 at 9 am

Office now closes 5pm on Fridays

We are experiencing some local grid power issues in the Swansea Office.  Sorry for any inconvenience caused, if you are unable to get through, please email [email protected]. We will return your call as soon as possible.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Dudley BS Update

The Dudley mortgage range is available via our fees free specialist mortgage packager team or via our direct to lender mortgage club.  Their latest product information is available here and their criteria details are available here (but is password protected so contact us or Dudley for further details). 

In some recent valued feedback, you identified that we are not the easiest to contact for updates or new enquiries.

Therefore, we’ve made some changes! We’ve introduced new email addresses to help you get in contact with the right people. We hope that these changes help us to answer your queries more efficiently.

For all business enquiries- [email protected] 

For ongoing applications – once you have submitted a case with us, you will have a direct contact route for us – [email protected]

For broker/packager registrations and intermediary portal login issues – [email protected]

Our current turnaround times –

  • DIPs: 2 working days
  • Applications: underwriting fully packaged applications received on 4th July.
  • Post/Offers/Valuations: processing post items received on 19th July. 
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