Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Dudley BS Update

The Dudley mortgage range is available via our fees free specialist mortgage packager team or via our direct to lender mortgage club.  Their latest product information is available here and their criteria details are available here (but is password protected so contact us or Dudley for further details). 

In some recent valued feedback, you identified that we are not the easiest to contact for updates or new enquiries.

Therefore, we’ve made some changes! We’ve introduced new email addresses to help you get in contact with the right people. We hope that these changes help us to answer your queries more efficiently.

For all business enquiries- [email protected] 

For ongoing applications – once you have submitted a case with us, you will have a direct contact route for us – [email protected]

For broker/packager registrations and intermediary portal login issues – [email protected]

Our current turnaround times –

  • DIPs: 2 working days
  • Applications: underwriting fully packaged applications received on 4th July.
  • Post/Offers/Valuations: processing post items received on 19th July. 
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