Foundation Home Loans has updated its range across the direct to lender and packaged range. Brilliant Solutions offers fees free packaging across the range as well as direct to lender access with payment on completion.
Foundation Home Loans awarded Feefo Gold Trusted Service Award 2024
Foundation Home Loans has been awarded the Feefo Gold Trusted Service Award for the second year running, having broken their previous year’s record. Their average star score, as rated by mortgage intermediaries, was 4.6 stars in 2023, up from 4.5 in 2022.
Only companies who consistently score in the very highest boundaries for service win the Feefo Gold Award, with the minimum being 4.5 stars average and at least 50 ratings by users in the year.
Kelly Pallister, Managing Director of Operations comments, “Foundation Home Loans is a specialist lender in its truest sense, with specific expertise in manual underwriting, and assessing each case on its merits. As a result, our customer-first approach is pivotal to the way we do business. We have a phone team specifically to connect with intermediaries to progress cases to offer, and we have and have a strong culture of underwriters picking up the phone to resolve queries in real time.
“Our metrics for intermediary and customer satisfaction have remained exceptional through 2023, with our Net Promoter Scores also showing that the contact routes and relationship channels we are using are hitting the mark for our mortgage intermediary partners.
“We are delighted to receive a Gold Service Award from Feefo for the second time. Broker experience continues to be a key objective within the organisation and this award is a testament to each member of the team involved for consistently delivering the high service standards our partners expect.”