Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Gatehouse Bank Update

Below is the latest update from the Gatehouse Bank.  For further details visit their website here.. You can access Gatehouse Banks products via Brilliant Solutions.  Contact us for more information. 

Temporary withdrawal of
Buy-to-Let Finance and changes to Home Purchase Plan products

Over the last two weeks, we have seen an unprecedented level of demand for our Home Finance products. In light of this, we have taken the decision to temporarily close for all new Buy-to-Let finance applications from today (Thursday, 6th May).

In addition, following a review of our Home Purchase Plan products, we will be making changes to our offering. These changes are:
  • Increasing rental rates across all HPP products (by up to 0.40%)
  • Increasing the minimum finance amount on HPP products to £200,000 (previously £100,000)
Whilst we understand that this will cause some inconvenience for you and your customers, we believe that these changes are the right thing to do, in order to protect the service levels we are able to provide.

Any existing applications that you wish to progress, must proceed to a fully packaged application, including the customer’s signature, and be received via our online application system by 11.59pm tonight.

We will continue to manage all existing cases as quickly as possible and your BDM remains available to assist you and discuss any queries regarding the changes outlined above.

We apologise for any inconvenience caused and thank for your continued support
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