Metro Bank have announced a broker update, available below. Contact us to see how we help brokers like you across the UK, Alternatively please refer to our Mortgage Lending Criteria Guide and Product Guides.
Announcement
Hidden Disabilities Sunflower scheme
We are proud to support the Hidden Disabilities Sunflower scheme. Our commitment to inclusivity means recognising that not all disabilities are visible and ensuring that everyone feels understood and valued in their environment.
There are two types of Sunflower lanyards:
- The green lanyard with sunflowers is worn by a person who has a disability or condition that might not be apparent right away.
- The white lanyard is for supporters of the Hidden Disabilities Sunflower. Wearing the supporters’ lanyard lets Sunflower wearers know that you understand what the Sunflower stands for.
If you or your customer wears the Sunflower, Metro Bank are here to provide the assistance, time, or additional support you may need. By recognising the Sunflower, we aim to create a welcome space for individuals with hidden disabilities and their families.
Find out more about the Hidden Disabilities Sunflower scheme
Vulnerable Customers
At Metro Bank, we are all about providing unparalleled levels of service and convenience to your customers; this means identifying when customers are vulnerable or are at risk of becoming vulnerable.
We have a dedicated Vulnerable Customer section on our intermediary website to help you understand how to identify a vulnerable customer and a Mortgage Payment Support page which your customer can visit if they are worried about their finances.