Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Norton Update

Here is the latest release from Norton Home Loans.  For their product details click here.

Changes to our Lending platform

As part of our ongoing development, we have made some changes to our system which will go live on the 4th August 2022 at 9AM.

Please read through this carefully, the changes are as follows;

  • If you are submitting a case through a Mortgage Club then you will need to assign the Mortgage Club when generating or regenerating the Illustration, please see the guide attached; ‘Submitting a Case through a Mortgage Club’ for detailed instructions.

  • We have made the following changes to our Affordability Checks:

    • The Yes/No car question has changed to number of cars, the 1 car minimum expenditure value will remain at £137.50, however each additional car will increase the minimum expenditure amount by £90 per car.

    • With the continued increase of cost of living the minimum expenditure for a single applicant’s gas and electricity is now £150, additional adults and/or children remains at £10 each.

Attached to this email is an updated version of; ‘Simple Guide to Create a Customer with NHL’ which covers the changes to the application process. The 2 guides mentioned in this communication, along with our System guide can now be located in the Help section in our Lending Platform. 

Submitting a case through a mortgage club

Simple guide to Create a Customer with NHL

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