Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Shawbrook Bank Update

Shawbrook have a market update, please see below.  Contact us to see how you can benefit from our support or contact Shawbrooks Sales Team here.

View their latest products here

Announcement

eSignature is live!

We have now launched eSignature to our bridging, buy-to-let and commercial investment customers!

This allows customers to immediately e-sign and return their formal offer from anywhere, providing a much more efficient and convenient process.

As well as simplifying the customer journey, we hope this helps to free up some of your time so you can focus on supporting more of your clients.  

This digital enhancement is one of many to come, as we continue to invest in technology that improves your experience and makes dealing with us as easy as possible.

Read on to learn more about the new and improved process.

Read the full press release

The new and improved process.

1. Once the offer is generated, an email is sent from DocuSign to the customer requesting their eSignature. At this point, as the broker you are notified and sent a ‘read only’ copy of the documents

2. The customer then simply e-signs and returns the offer, all via the secure DocuSign platform

3. Both you and your client receive an email containing the signed documents

4. The Underwriter receives a notification and progresses the case to completion

 

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