TML has announced a market update, see below. The TML range of products are available through our direct to lender mortgage club and our fees free packager. Contact us to see how you can benefit from our club or packaged support.
View their latest product and criteria here.
Announcement
Consumer Duty – Supporting you and your clients
At The Mortgage Lender, we want to make sure every customer receives a great experience and a good outcome from us. Consumer Duty provides another opportunity for us to review what we do and ensure that we provide the best experience we can.
We are working on a few enhancements for you and your clients, and how we engage with them. We are also taking steps to ensure you have the information you need about our products, our target market and the value we offer to your clients.
We will keep you updated with any changes we make, but here is some helpful online content you can use in advance of the Consumer Duty implementation deadline of the 31 st July:
- Key changes – We will keep a note of all our upcoming changes, and when you can expect to see them, including our Fair Value Assessments, Target Market definitions, and updates to our Intermediary Ts & Cs.
- Frequently Asked Questions – We have been gathering the questions we receive relating to Consumer Duty, and you can find these and our answers on our website.
- Vulnerable Customers – We are updating our systems to help us identify customers with characteristics of vulnerability. We will contact you by email when these updates are made.
- Coming soon – Consumer Duty Online Event, with Robert Sinclair, Chief Executive at AMI. We will be running a webinar focusing on Consumer Duty and its impact on the intermediary market. Look out for your invitation coming soon.
You can view our online content here.
In the meantime, if you have questions on Consumer Duty, or about our plans, please contact us by speaking to your Business Development Manager.