Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Virgin Money Update

Virgin Money has announced an important product update for advisers.  Virgin Money products and support with the lender, including same day payment on completion,  is all available accessible through our direct to lender mortgage clubContact us for more information. 

ANNOUNCEMENTS

We’re bringing Nationwide and Virgin Money together

In October 2024, Clydesdale Bank PLC, trading as Virgin Money (“Virgin Money”), and Nationwide Building Society (“Nationwide”) became part of the same group. We’re now working towards Virgin Money’s business becoming part of Nationwide on 2 April 2026, if the Court approves the transfer.

At Virgin Money and Nationwide, we consider our suppliers and partners as a source of competitive advantage and aim to make it attractive and easy to do business with us. We focus on developing long-term strategic relationships and working collaboratively with those that are vital to the success of our business – and rest assured this will continue to be our approach.

You don’t need to take any action right now, but please read this email carefully. We’ve also included a ‘Your supplier questions answered’ section on our website, plus a summary of the terms of the transfer and a copy of the formal notice of the transfer, at virginmoney.com/nationwide-transfer/suppliers

Next steps

A Court hearing needs to take place to decide whether to approve the transfer. This Court hearing is due to take place in the High Court in London on 23 February 2026, though this date may change. If it does, we’ll update our website at virginmoney.com/nationwide-transfer

If the Court approves the transfer, your agreement(s) with Virgin Money will transfer to Nationwide by a Court Order under Part VII of the Financial Services and Markets Act 2000 on 2 April 2026. This date may change. If it does, we’ll update our website.

This transfer will not affect any agreements you may have with Nationwide, or other subsidiaries of the Nationwide group. As we bring the two businesses together, we may need to change some of our arrangements with you. Of course, any contract amendments would be discussed and agreed with you first.

While the transfer won’t change the way you do business with us, any invoices you send to us from the date of the transfer will need to be addressed to Nationwide Building Society as opposed to Clydesdale Bank PLC, but please continue to send these to our usual address at [email protected]

The transfer will happen automatically. We’ve worked closely with our regulators to make sure the transfer is made carefully and smoothly.

We’re happy to explain any of the details or talk through any concerns. Just get in touch with your existing contacts in Virgin Money and Nationwide.

Objecting to the transfer

If you’d like to object directly to us, please get in touch by 9 February 2026, and we’ll send a copy of your objection to the Court before the hearing on 23 February 2026.

You can call our dedicated team on 0800 066 5008* (or 00 44 141 880 2050** if you’re calling from outside the UK). We’re here from 8am to 6pm, Monday to Friday and 9am to 3pm on Saturdays.

If you prefer, you can also email us at [email protected] or write to us at:

Nationwide Transfer
The team at Virgin Money
Sunderland
SR43 4JB

We will reply to all objections we receive and submit copies of these objections to the Court, as well as to the Prudential Regulation Authority and the Financial Conduct Authority.

If you want to object directly to the Court, you’ll need to do this in person by going to the hearing or sending a legal representative to speak for you. This is because the Court does not accept objections in writing.

You won’t be able to object after the Court hearing on 23 February 2026.

For more details on how you can object, take a look at Q6 in the ‘Your supplier questions answered’ section on our website at virginmoney.com/nationwide-transfer/suppliers

Staying safe and avoiding fraud

Fraudsters often take advantage of times of change to try and persuade people to transfer money or share personal or financial information. We’ll never ask you for security details over the phone, by email or by text, so if someone does – please don’t share this information with them.

Please be extra vigilant if you’re contacted by phone, email or text from someone claiming to be from Virgin Money or Nationwide, asking you to take action. If you’re suspicious, stop all contact and call your existing contacts in Virgin Money and Nationwide.

Looking ahead

We’ll send a further communication closer to the transfer date confirming the exact arrangements and timing. Please continue to engage via your existing contacts in Virgin Money and Nationwide in the meantime.

This is an exciting time for Virgin Money and Nationwide, and we look forward to continuing to build on our existing relationship with you.

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