Brilliant Solutions

Express Payment Requests are showing error messages but please ignore these as the requests are being received. The error relates to the email confirmation only. 

The company will be closing early on Tuesday 16th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 17th September. We apologise for any inconvenience this causes. 

The deadline for express requests on the 16th September will be 1 PM.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

West One Update

Below is an update from West One, the Bridging, BTL, Commercial, and Seconds Mortgage lender, that you can access via our specialist mortgage team.  Contact our team today for more information.

Announcement

Buy-to-Let Update: Important Product Changes

Please note we are withdrawing our Limited-Edition product range with immediate effect today, 18th January 2024. Please note our Core and Complex product ranges remain available. 

Please note an updated product guide will be available shortly.

Pipeline

Please note, current submissions on our Limited-Edition range need to be offered by close of business Thursday 29th February. In order to meet this deadline, it is advisable to ensure the application, along with application and valuation fees, are submitted promptly so the case can begin the underwriting process.

Service Levels

At West One we pride ourselves on speed of service and currently our SLA’s on Buy-to-Let are as follows:

  • Pre-submission referrals – dealt within 2 hours
  • Submitted Applications – fully underwritten and updated within 24 hours
Registration

If any of our colleagues would like to register to become an introducer to West One Buy-to-Let, please provide them with this link: Register as an introducer

Please get in touch if you would like any support or training on submitting a case and we will arrange a training session. 

If you have cases to discuss or require any further information, please contact your BDM or the broker support team on 0333 1234 556 or email: [email protected].

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