Brilliant Solutions

Our usual emails are not working due to the Global Microsoft Issue.  Our software platforms are all functional but please call in to talk through updating your case and sending us information.   Do not email.  The notifications from our CRMs do not work at the moment so do call us.  If email is essential, we have two backup email addresses which are fully functional.  [email protected] and [email protected] This will keep disruption to a minimum.  If you have emailed us since close of business on Thursday, we will not have received that email, again, please call us on 01792 277 555.   

Express Request Deadline: 1pm on Tuesday 15th September

The company will be closing at early on Tuesday 15th September at 2pm for all staff training across all departments. We will be open as usual on Wednesday 16th September. We apologise for any inconvenience this causes. 

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Landbay Update

Landbay has released an intermediary update. Check their Product Guide or Lending Criteria for further details or visit their Broker Portal. You can access Landbay products, using the Brilliant Solutions direct to lender mortgage club and receive payment on completion.  Contact us for further information. 

Important: Product withdrawal notice

We have updated our buy-to-let products today.

To secure the product and rate on applications already submitted, ALL OF THE FOLLOWING must be actioned by 23:59 28/06/22:

  • You have submitted the full mortgage application
  • All applicants have accepted the application form
  • The £175 application fee has been paid

Due to the volatility in rates and pressures on our SLAs, we could not provide as much notice as we would have liked. However, rest assured our new rates will continue to be highly competitive. 

Any application before the rate change will progress at the agreed original rate, whether offered or not.

Please note that we are working hard to bring our service levels back to 48 hours. However, we are currently between 9 and 12 days to review new applications.

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