Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.


In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Bluestone Update

Find out about the great service levels we’re providing right now….

At Bluestone Mortgages, we pride ourselves on our transparency and communication with our broker community and over the last few months we have been looking at ways to provide you with a better service.

Here are some of the improvements we’ve made:

  • Fully packaged applications assessed within 48 hours
  • Applications underwritten within 48 hours, including further information assessments
  • App to Offer times have reduced by an average of 10 working days since Q3
  • 95% of calls answered within 30 seconds
  • 1 month bank statements are now required for employed applicants
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