Coventry have announced an intermediary update which is available below. Coventry and Godiva products are available through our direct to lender mortgage club so contact our team to find out how we can help you and our business with our mortgage support.
New vulnerable customer flag for clients
Coventry for intermediaries has introduced a new feature to help brokers support their clients who may need extra assistance during their mortgage journey.
When brokers share any support needs their clients may have, Coventry for intermediaries can update records and provide tailored support.
Guidance on how to do this is available in their Supporting clients with vulnerabilities guide.
Examples of vulnerabilities include:
· Bereavements
· Changes in employment circumstances
· Reduction of income
· Risk of job loss
· Relationship breakdown
In the online system, brokers will see a section titled Vulnerable Customer Support, where they can confirm whether a client has been identified as vulnerable and select relevant characteristics or support needs.
This process ensures Coventry for intermediaries can provide the right help when needed. The feature is designed to be simple and easy to use, to help brokers to support their clients.
For more information view the latest Supporting clients with vulnerabilities guide.