Hinckley and Rugby Building Society has updated its product and criteria, the details are below. These products are available through our direct to lender mortgage club so contact us for more information on how our club can support your business.
Would you notice if your client needed extra support?
We all know the pressure to get a case over the line, but what happens when something serious like subtle financial abuse only surfaces after the application hits the lender’s desk?
Our Head of Sales, Laura Sneddon, recently shared a story about an applicant who seemed fine on paper but was quietly navigating a difficult situation (leaving an abusive relationship).
It’s proof that vulnerability doesn’t always come with a warning label, and that’s where the blurry bit of responsibility between broker and lender can get tricky. But whenever it’s spotted, we take our role very seriously. Our team is highly trained in our internal Academy to spot these subtle signs and work alongside you to manage tough situations without chaos. We’d much rather have one extra conversation than look back and wonder.
This raises a crucial question for the market: Do you feel completely up to date with your knowledge on supporting vulnerable customers? If not, we can support you.