Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.


In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Pepper Money Update

Here is the latest update from Pepper Money.  You can access Pepper Money products through our direct to lender mortgage club and get the benefits of payment on completion. You can also use our Fees Free Mortgage Packager

Case Submission

We have recently been trialling a Document Upload system for cases which is in partnership with Nivo.  Due to the success of this we are now rolling this out as a permanent solution to all brokers on all new cases sent to the office from 13th March.

  • The document upload facility is a faster and much more secure method of sending your customers’ data
  • There is a support channel within Nivo for any questions you have about using the system – just reply to the message in the support channel and one of the dedicated team will reply ASAP and help you upload your first case.  An example of how to find this is attached
  • To further assist you, Nivo have created a video to guide you which can be found Here and a guide Here

You will continue to receive updates from our case tracker and any pipeline cases will continue as normal.

This will provide you with a quicker and more secure process than with email.


  • To create a case: click on the “create case” button which can be found on the applicant tab or on the quote screen
  • To upload documents: click the Secure Messaging option from the left-hand menu, this will take you straight to the case
  • All new cases from Monday 13th are to be uploaded via this method

If you have any questions at all please feel free to contact Tom Whitney (07525 020675), Matthew Batte (07498 291038), Anthony Fisher (07872 653666).

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