Here is the latest update from Pepper Money. You can access Pepper Money products through our direct to lender mortgage club and get the benefits of payment on completion. You can also use our Fees Free Mortgage Packager.
Cases that require a referral
As part of our commitment to improving processes for all, we have been reviewing different stages of our journey. We have noticed that we are starting to see an increasing number of applications being submitted to us where a referral is required before submission, but the referral has not actually been completed when the pack is submitted. This is delaying processing times and in some cases resulting in a late decline for customers.
Please can we remind you, that we always need a referral in the following scenarios:
- If you are looking to use income from X2 jobs for the same applicant
- All further advance cases
- Cases where the flag for ‘please refer – worsening arrears’ appears on the quote page
- More than 1 payday loan in the last 12 months
- Individual defaults amounting to more than £10k
Whilst the above is by no means an exhaustive list, these seem to be the most common reasons for not completing a referral before submission. If we can ask you to take care when you are reviewing your cases and ensure you send these cases across before submitting to ourselves, this will help improve things for everyone.