Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.


In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Santander Update

View here for Santander’s latest announcements.   Please remember that you can access Santander products, including semi-exclusive mortgages, through our direct to lender mortgage club which pays on completion.  Contact us for more information.  Visit Santander for Intermediaries website

Great news! You can now use SFI Live Chat to talk to us about existing mortgage applications

We’re pleased to announce that you and your administrators can now also use SFI Live Chat to talk to us about your existing mortgage applications, in addition to your dedicated contact.

For existing application queries only, you and your administrators will need to complete identity and verification (ID&V) and provide the case reference number in the chat window. 

Use SFI Live Chat to talk to us about
  • Case updates
  • Understanding our residential and Buy to Let lending criteria
  • Case packaging advice
  • Agreement in principle declines
  • Product fee queries
  • Documentation requests
  • Our products, service, and online systems
  • Valuation enquiries

Please note we’re unable to take card details for payments via SFI Live Chat.

SFI Live Chat is available during the following times
Monday9.30am to 5pm
Tuesday9am to 5pm
Wednesday10am to 5pm
Thursday9am to 5pm
Friday9.30am to 5pm
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