Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Santander Update

View here for Santander’s latest announcements.   Please remember that you can access Santander products, including semi-exclusive mortgages, through our direct to lender mortgage club which pays on completion.  Contact us for more information.  Visit Santander for Intermediaries website

Changes to ERC refund window for non-simultaneous porting

To support existing customers moving home during the pandemic, where redemption of the existing mortgage and purchase of the new property was non-simultaneous, we temporarily extended the ERC refund window. With effect from 1 January 2022 the ERC refund window for non-simultaneous porting will change as follows:

  • Standard purchase cases (non-new build) will revert back to three months (currently five months) in total
  • New build purchase cases will revert back to six months (currently 8 months) in total

Please remember Flexible Offset porting has always been excluded from this policy and will continue to be excluded. If your client is porting a Flexible Offset mortgage, redemption and completion must be on the same day (simultaneous).

For more information visit our existing Santander mortgage customers moving home page.

Find out more

Pipeline Cases

All full mortgage applications (FMAs) already submitted on Introducer Internet by 9pm on Friday 31 December 2021, or where a material change is made to an FMA originally submitted before 9pm on Friday 31 December 2021, won’t be affected.

All FMAs submitted from 6am on Saturday 1 January 2022 will be subject to the new policy

Rates update
Reductions and increases across our new business and product transfer ranges

On Tuesday 14 December, we’re making changes to selected residential, Help to Buy, Newbuild and Buy to Let products across our new business and product transfer mortgage ranges.

New business range
  • Selected residential and Help to Buy 60% and 75% LTV fixed rates increasing by between 0.02% and 0.14%.
  • Selected residential 80%, 85% and 90% LTV 2 and 5 year fixed rates increasing by up to 0.02%, and selected rates decreasing by up to 0.11%.
  • Newbuild 85% LTV 2.5 year fixed rates decreasing by up to 0.04%.
  • Selected Buy to Let rates increasing by up to 0.19%, and selected rates decreasing by up to 0.03%.
  • Charge and benefit end dates and the completion deadlines on our range will move on, and fixed and tracker rate product codes will be replaced.
  • Completion deadlines will change to:
          • 8 June 2022 for remortgages
          • 30 June 2022 for purchases

Visit our website for full details of our new business changes.

Product transfer range
  • Selected fixed and tracker rates at 60% and 75% LTV increasing by between 0.05% and 0.15%.
  • Selected fixed and tracker rates at 80% 85% and 90% LTV decreasing by up to 0.10%.
  • Selected Buy to Let rates at 60% and 75% LTV increasing by up to 0.19%; and 60% LTV 5 year fixed rates decreasing by up to 0.03%.
  • Charge end dates will roll on by one month to 2 April and the completion deadline date will roll on to 5 May 2022.

Santander product transfer rates are personalised to each customer, so you won’t find them on sourcing systems. Please log on to our Online Mortgage Transfer Service in Introducer Internet on behalf of your client to view the rates available to them.

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