See the latest announcement from TSB below. Note that you can access TSB via the Brilliant Solutions mortgage club but the lender does place some restrictions on access. Contact us for details.
TSB Mortgage Product Guides are available here but check the date to ensure it has been updated to reflect the announcements below.
TSB and Santander: here’s what you need to know
Earlier this year, Santander acquired TSB and we want to let you know about the next step in bringing the two businesses together.
We are asking the High Court to approve the transfer of TSB’s banking business to Santander UK, known as a Part VII transfer. The hearing for this is expected to take place on 15 February 2027. If approved, the transfer is expected to take effect on 22 March 2027.
Until then, TSB will continue to operate as a separate bank to Santander. We’re working closely with the Santander teams to make sure the process is as smooth as possible for everyone.
What the transfer means for you and your clients
The proposed transfer wouldn’t change the way you work with us. If approved, the way you submit business, process product switches and contact us will remain the same as today. We remain committed to delivering our five star service.
We’ve also written to all TSB mortgage customers, including those who have a Mortgage offer, to outline what’s happening and what the transfer means for them. If any of your clients receive a Mortgage offer in the coming months, they’ll receive an insert explaining the proposed transfer and High Court approval process.
Objecting to the Part VII transfer
If you’re happy with the proposed transfer, you don’t need to do anything.
If you think this transfer will have a negative effect on you, you may have the right to object.
To do so, please:
- Use the online form on tsb.co.uk/santander-update
- Call 0345 835 7841
- Visit any TSB branch for support with the online form.
- Write to TSB Objections Team, Ingenuity House, Bickenhill Lane, Elmdon Trading Estate, Birmingham, B37 7HQ.
You can also attend the Court hearing on 15 February 2027 at The Rolls Building, 7 Rolls Buildings, Fetter Lane, London EC4A 1NL.
If you wish to object to the transfer, it would be helpful if you could let us know before 5 February 2027, so we can try to address your objection before the Court hearing. You won’t be able to object after the hearing on 15 February 2027.
Every objection we receive will be carefully considered. We’ll provide a summary of any objections we receive to the High Court, the Prudential Regulation Authority and the Financial Conduct Authority as part of the legal process.
Find out more and next steps
After the High Court hearing, we’ll write to you to confirm the outcome and any next steps.
You can view key documents at tsb.co.uk/santander-update, including the Scheme Document, Explanatory Statement and customer FAQs. You can also find mortgage broker FAQs at intermediary.tsb.co.uk/santander-faqs