Brilliant Solutions

The office will be closed from 5pm today for staff training, open as normal tomorrow. 

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

The Brilliant Loans direct number, 01792 277 277,  is not currently working.

Please Call us via Brilliant Solutions on 01792 277 555, option 3

We hope to resolve this asap. Apologies for the inconvenience.


In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

TSB Update

See the latest announcement from TSB below.  Note that you can access TSB via the Brilliant Solutions mortgage club but the lender does place some restrictions on access. Contact us for details.  

TSB Mortgage Product Guides are available here but check the date to ensure it has been updated to reflect the announcements below.

IMPORTANT NEWS FROM TSB: Mortgage Charter 17 July

From today, TSB has introduced new digital forms on, to help brokers support their customers with even more Mortgage Charter options.

Brokers can complete the forms on behalf of their customer or alternatively the customer can complete the forms themselves.

  • Temporary interest-only – If requested by the broker the information will be sent by email to their customers directly for them to digitally sign. If the customer doesn’t have an email address then please review the options listed on the FAQs. Please note temporary interest-only under the Mortgage Charter will automatically revert back to repayment after six months or sooner if your customer chooses to do so.
  • Term extension – If requested by the broker the customer will receive a call back from Mortgage Telephony Service team (MTS) within 48 working hours. The MTS team can complete an application or arrange an alternative time with the customer to complete a permanent term extension under the Mortgage Charter the customer has the option to revert back within six months, the customer must contact us within this time to arrange the reversion.

If the customer needs help with their mortgage payments, or is behind with their payments, they can contact TSBs Financial Support team on 0345 835 5404.

Talking to us for information or guidance will not impact the customer’s credit file and can be the first step to finding a better solution.

Visit TSBs FAQs for more help and support.

Brokers will be advised of this update on Monday 17 July @10:30am.

IMPORTANT NEWS FROM TSB: Product changes on 20 July

On Thursday 20 July, TSB are making the following changes to its Residential, Buy to Let, Product Transfer and Additional Borrowing ranges.

Introducing Additional Borrowing products:
  • 10 Year Fixed Residential products
Rates increasing on:


  • Shared Ownership and Shared Equity, by up to 1.05%

Buy to Let

  • 2 Year Fixed House Purchase and Remortgage, by up to 0.15%

Product Transfer

  • 5 Year Buy to Let Fixed, 0-75% LTV, by up to 0.30%

Additional Borrowing

  • 5 Year Buy to Let Fixed, by up to 0.30%

Brokers will be advised of these changes on Wednesday 19 July @ 10:30am and asked to submit existing applications by midnight on 19 July as they won’t be available after this time

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