Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Vida Update

Vida  Homeloans has updated its range across the direct to lender and packaged range.  Brilliant Solutions offers fees free packaging across the range as well as direct to lender access with payment on completion.  Vida’s rates are available here and details on Vida’s criteria is available here.  For more information you can contact our teamLOGIN to Vida here

No, you’re not dreaming!

Our service pledge to you is our most comprehensive ever.

At Vida, we’ve spent time creating a service that you can put your trust in, every time.

So much so, we’ve created the Vida Service Pledge – the most comprehensive service commitment ever seen from Vida!

Meaning we stick to our promises, and you get the commitment and consistency you deserve when submitting applications with us.

So, what does our pledge mean for you and your customers?

The Vida Service Pledge promises that if you feel you haven’t had anything other than excellent service from us, we’ll refund the £180 application administration fee. It really is that simple!*

And don’t just take our word for it.

We’ve been scoring highly in our feedback from brokers, have achieved our highest ever NPS score and have plenty of amazing, 5 star reviews . So, you can be safe in the knowledge that you can rely on us!

And remember, our V-Hub team and Underwriters are on hand to help you at every stage. So why wouldn’t you come to Vida with your next case?

With our proposition, products and service, we’re the specialist lender you’ve always dreamed of.

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