Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.

 

In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Virgin Money Update

Virgin Money has announced an important product update for advisers.  Virgin Money products and support with the lender, including same day payment on completion,  is all available accessible through our direct to lender mortgage clubContact us for more information. 

ANNOUNCEMENTS

We’re making changes to our tracker mortgages

Following the decision by the Monetary Policy Committee to increase the Bank of England Base Rate to 0.25%, we’re increasing our tracker mortgage rates.

Our updated tracker rates will be available from 17 December 2021 and reflect the change to the Bank of England Base Rate. Our tracker differential will stay the same.

What about customers already in the pipeline

Pre-Offer, including applications received today
Your customer’s application will go through as normal and we’ll make an Offer that reflects the new Bank of England Base Rate.

Post-Offer (pre-completion) including Offers issued today
We’ll write to your customer to let them know about the updated Bank of England Base Rate and how it affects their monthly payment.

Completed up to and including today
These applicants will be treated as existing customers – take a look at the paragraph below for what that means.

What happens with existing customers

Customers whose mortgage rates are directly linked to the Bank of England Base Rate will be contacted to let them know their monthly payment will change on 1 February 2022, as per their mortgage terms and conditions.

You can find our current rates in our Mortgage Update. If you’ve got any questions, you can get in touch with your Business Development Manager or dedicated Regional Service Team.

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