Here at Bluestone Mortgages, we pride ourselves not only on our service but communication and transparency with our brokers. To ensure we manage your expectations correctly, we want to make you aware that the high demand for our products has resulted in extended service times.
To help us return to our usual high service levels as quickly as possible, we’ll be increasing our rates on our clear products in the 80% and 85% LTV tiers. The new rates will be effective from Wednesday morning and you will need to have applications submitted by 5:30 pm on Tuesday evening to secure the existing rates.
With regards to new applications, we’re typically reaching the offer stage in 29 working days from when the application is submitted providing it is correctly packaged with the required documents. Fully packaged cases will enable us to process applications as quickly as possible. This guide will help you identify the documents you need.
We’re working very hard to get back to our normally high standards of service and in the background, we continue to invest heavily in strengthening our lending & sales teams. We’ve increased the size of those teams by over 50% to ensure we are well placed to support you and your customers.
Our underwriters manually assess every case rather than rely on computer-based decisions, which means they need to be mandated to join the business. This is beneficial to you as a broker as we want them to make confident decisions best suited for you and your clients. The good news is that we’re now signing off some of those recruits, which will see our service levels improve significantly over the coming weeks.
Let’s not forget in the last 12 months, working together, we have helped thousands of clients with complex credit secure their dream homes – this is something we can be proud of.
Lastly, we’d like to remind you that during this busy time, please use Bluelink to retrieve and monitor case updates during this busy time rather than calling in. This will allow us to keep all staff dedicated to progressing your applications.
Again, please accept our apologies as we work hard to improve any delays in processing your cases. We appreciate your understanding and continued support.