Brilliant Solutions

The internet is down in our Head Office.  Staff continue to answer the phone and respond to messages but understandably response times and service standards are affected.  Please contact your Relationship Manager directly if you have any urgent issues.  Thank you.

Our office will be closed from 5pm Thursday, 20th October to 9am Friday, 21st October.
If you have any cases or enquiries that this may affect, please contact our team today. We apologise for any inconvenience.

We are currently experiencing some technical issues that are affecting our telephone lines and internet connection.

We hope to resolve this asap. Apologies for the inconvenience.


In honour of Her Majesty Queen Elizabeth II our offices will be closed on Monday 19th September while our staff pay their respects.

The office will re-open at 9am on Tuesday 20th September.

Kensington Update

Here is the latest release from Kensington.  Remember we offer these products via Fees Free Packaging or direct to lender. For product details see their Residential Product Guide or their BTL Product Guide.

Our latest service levels are now live

We always want to be completely transparent about our service levels, so please see our latest figures below for when you’re ready to place a case.

Talk direct… 30 SECS to start talking to your Sales Support team

Turnaround… <1 DAY review on all new apps

Response… <1 DAY to review uploaded docs

Decision… 10 DAYS (working days) from App to Offer

Share this:
Scroll to Top